Automate tagging, understand drivers of satisfaction, and reduce the risk of escalations
Improve NPS, reduce complaint volumes, and understand the impact of CX decisions
Map passenger satisfaction across their journey and unearth the root cause of problems
Learn how to develop a beginning-to-end data and CX strategy for your housing association
Find our webinars, podcasts, and blog pieces here, covering everything from VoC trends to the linguistic significance of Scottish Twitter
Nerdy thoughts on nerdy topics (but, like, the cool kind)
If you fancy some new thinking to give you ideas that might transform your team, your organisation, and above all, your customers this year...
January 25, 2024
What can AI-only text generation tools teach us about the pitfalls of using unsupervised Artificial Intelligence?
April 05, 2023