<img height="1" width="1" style="display:none;" alt="" src="https://px.ads.linkedin.com/collect/?pid=437084&amp;fmt=gif">

Resources

Filter: social insights

UK Water Companies State of the Nation Report now available for download

Social Insights/ Market Reviews

How can water companies really listen to and understand their customers when there is so much noise on social media? And how can they identify the problems that affect most customers... and those that affect some customers most?

Read more..

Water Companies CX Social Insight Report to Launch at SWAN 2020

Social Insights/ Brand Sentiment/ Market Reviews

We take our love of words into new waters with our latest social insight report, launching at SWAN 2020 in July.

Read more..

US Telco's Customer Experience During COVID-19 - Twitter Study

Social Insights/ Brand Sentiment

We examine how the biggest telcos in the US performed and how customers feel about them—in the middle of a global pandemic.

Read more..

COVID-19, altruism and the Tiger King

Social Insights

What Twitter sentiment reveals about how the UK is reacting during the Coronavirus pandemic.

Read more..

Christmas Adverts Showdown 2019

Social Insights/ Brand Sentiment

Holidays are coming...except, they’re here, it’s November and nobody gives a Coca-Cola truck anymore.

Read more..

so who's going to win the mayoral election?

Social Insights

The votes have been cast. For the first time, the fine people to the north of the River Tyne have taken to the voting booth and are electing a mayor. As a proud northeast organisation, we're really excited about finding out who's going to by the...

Read more..

wordnerds at the world cup: ten things we learned

Social Insights

What a world cup! We’ve had more crazy twists and utter joy than a Kieran Trippier free kick. And across England’s adventure, Wordnerds has been following the hilarious, ecstatic, rage-filled and ultimately agonising journey of the fans back home.

Read more..