Blog

This article is a breakdown of the content delivered in our inaugural “PAPA framework” webinar, guiding housing providers through how they can treat their customer data to best adhere to TSMs — by improving the customer experience at the root of...

Lick your elbow and make sure your tenants are adequately supported during a period of rising costs and heightened regulation.

How Twitter has changed online conversation - and what you need to do about it.

This article isn't really about pizza, but we do talk about pizza. And flowers.

What do audience reactions reveal about the elements that make a Christmas ad “successful”?

Understanding the evolving landscape of passenger routines, sentiment and mindset will be essential to the public transport industry’s post-COVID recovery plan.

Pop quiz, hotshot. You’ve been given a big stack of unstructured text data - could be survey responses, social data, staff appraisals. You have to pull insights from this data, and explain to your organisation what’s going on.

Have you ever noticed changes in your decision-making ability pre and post-lunch? Is food shopping on an empty stomach like an episode of Supermarket Sweep? Or do the sugar shakes make you a little more irk-some than usual? Well, you’re definitely...