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This article is a breakdown of the content delivered in our inaugural “PAPA framework” webinar, guiding housing providers through how they can treat their customer data to best adhere to TSMs — by improving the customer experience at the root of...

Riding the high from World Passenger Festival, we're here to bring you the brightest news that was delivered through the whole conference (if we do say so ourselves).

Welcome to our second bias deep-dive at Wordnerds. Last time, we spoke about how bias can infiltrate every part of our society, even the glitter-strewn innocence of Strictly. Now we're going to tell you about how this bias can infiltrate the world...

Lick your elbow and make sure your tenants are adequately supported during a period of rising costs and heightened regulation.

Welcome to our first bias deep-dive at Wordnerds. Any data scientist worth their “Kiss Me I’m a Data Scientist” novelty baseball cap knows that bias is an enormous challenge in big data, Artificial Intelligence, and beyond.

A study of 32k tweets from 14 UK-based Housing Associations.

Wordnerds will be at stand 11 and speaking Thursday 16th June at 02:40 EDT. 

This is part two in our series of the challenges Higher Education folk face. Check out part one here.

How Twitter has changed online conversation - and what you need to do about it.

This article isn't really about pizza, but we do talk about pizza. And flowers.

What do audience reactions reveal about the elements that make a Christmas ad “successful”?

We're celebrating like it's 2019.

Understanding the evolving landscape of passenger routines, sentiment and mindset will be essential to the public transport industry’s post-COVID recovery plan.

Pop quiz, hotshot. You’ve been given a big stack of unstructured text data - could be survey responses, social data, staff appraisals. You have to pull insights from this data, and explain to your organisation what’s going on.

Have you ever noticed changes in your decision-making ability pre and post-lunch? Is food shopping on an empty stomach like an episode of Supermarket Sweep? Or do the sugar shakes make you a little more irk-some than usual? Well, you’re definitely...

At Wordnerds, there are many things we’re sure about. The way you use language is perfect, teams require mutual respect, Teenage Fanclub are underrated. But our strongest opinion is - insights teams should be their CEO's best friends.

CGI launch new Text Analytics Services offering, which uses Wordnerds unique AI sentiment analysis platform, taking customer insight to the next level.

Wordnerds are co-hosting two sprints at this year's Innovation Festival with Northumbrian Water and CGI.

How can water companies really listen to and understand their customers when there is so much noise on social media? And how can they identify the problems that affect most customers... and those that affect some customers most?

We take our love of words into new waters with our latest social insight report, launching at SWAN 2020 in July.